The primary purpose of the Patient Access Representative position is to interview all patients in a professional and courteous manner. Completes efficient and timely patient arrivals and registration functions. This includes, but is not limited to, Inpatient, Outpatient, Emergency Department, and Pre-Registration. Electronically enters accurate patient demographic information into University Hospital computer system and obtains signatures on all required documentation. Confirms required insurance precertification, authorization and documentation is obtained for billing and medical record processing. Ensures compliance with insurance, State and regulatory guidelines are adhered to. Notifies patients of University Hospital policies in reference to patient care. Provides excellent customer services which ensures patient satisfaction. Performs all duties in accordance with University Hospital Policy and Procedures.
High School Diploma or equivalent required. Three (3) years of clerical experience in a physician’s office, hospital, or insurance company required. (Experience in collections is an advantage). Knowledge of medical terminology preferred. An understanding of Managed Care, Medicaid, and Charity Care guidelines and regulations preferred. Must be detail oriented, and possess excellent customer service skills, as well as, oral and written communication skills. Knowledge of computers and data entry experience required.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.