Revenue Cycle Training Manager

The primary purpose of the Revenue Cycle Training Manager position is to plan, develop, and implement educational programs, training, practice standards and quality improvement programs for all University Hospital Revenue Cycle Services’ operating units, which include Patient Billing, Financial Counseling, Patient Access, Medical Records, and Patient Scheduling & Charge Capture. Provides know-how to staff in the application of such concepts as performance improvement and workflow redesign strategies. Collaborates and interacts with Clinical, Business, and Information Services personnel to optimize workflows and accomplish revenue cycle objectives. Provides managerial support to Admitting Services and Financial Counseling Teams as required and/or needed.

Bachelor’s Degree in Business Administration, Finance or related field preferred. At least three (3) to five (5) years of progressively more responsible experience in and Admitting, Financial Counseling or Hospital Billing setting. Prior supervisory experience (minimum of two (2) year) in a healthcare setting required. Prior training and documentation experience required (minimum of one (1) year). Must have a thorough knowledge of Worker’s Compensation, No Fault, HMO’s, PPO’s, Medicare and Medicaid rules and regulations. In addition to performing the above duties, the individual must be able to problem solve, interact with external and internal departments. Also have strong analytical and oral and written communication skills as well as a strong understanding of capabilities and usage of both personal and mainframe based information systems. Must be detail oriented, and have excellent customer service skills. Outstanding human relations and leadership skills, and the ability to function in a team environment is required. Demonstrated knowledge is necessary of how to accomplish superior performance in a unionized environment. Additional related experience may be substituted for the degree on a year-for year basis.