Ambulatory Care Technician, Certified - ACS-Physical Medicine and Rehabilitation

The primary purpose of the Ambulatory Care Technician Certified position is to support the patient and the provider throughout the ambulatory care patient visit from registration through discharge and follow up. The Ambulatory Care Technician Certified structures the patient flow for the physicians in the examination and treatment of patients. As directed by a Physician and University Hospital policy, the Ambulatory Care Technician Certified administers intramuscular and subcutaneous injections which may be delegated under State regulations. Support all front end and clinical office procedures.

Current certification from the certifying Board of the American Association of Medical Assistants (AAMA) or the National Center for Competency Testing (NCCT), National Healthcare Association (NHA), American Medical Certification Association (AMCA), National Association for Health Professionals (NAHP), National Certification Medical association (NCMA) or registration from the American Medical Technologists (AMT) required or applicants may be licensed in the State of New Jersey in another classification, such as LPN, permitted by regulations to give intramuscular and subcutaneous injections or a third-year nursing student. Must have attained a satisfactory level of comprehension and experience in the administration of intramuscular and subcutaneous techniques. Must complete and pass annual review of medication administration, including classroom curriculum, hands on participation and successful passing (80 or higher) of post-test. At least one (1) year of related experience in a medical office setting preferred. Must be computer proficient. Bilingual (Spanish, Portuguese, or French) preferred. Experience in an Ambulatory Care service/outpatient care setting preferred. Candidate to be knowledgeable in Managed Care and Health Insurance in the State of New Jersey a plus.  
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills: Takes accountability for actions and performance. Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.
Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed.