EMS Emergency Call Taker

The primary purpose of the EMS Emergency Call Taker position is to use the Medical Priority Dispatch System and Fire Service Communications System to answer and triage telephone requests for emergency and non-emergency assistance from, and for, persons of all ages and populations, gather and process pertinent information, provide pre-arrival and post-dispatch instructions, and dispatch and coordinate the response of appropriate resources while monitoring all communications for efficiency and the safety of responding units under the supervision of an EMS Communications Supervisor. Performs in the communications center, or the field as required, completing all required documentation and other assigned duties supporting efficient EMS operations and representing University Hospital (UH) and EMS in a positive and professional manner.

High school diploma or GED required. One (1) year Emergency Services experience and one (1) year of Public Safety dispatching experience preferred. Fire Dispatch certification preferred. Must be able to pass a medical evaluation and a respirator fit test and wear an N95 particulate filter respirator mask in accordance with PEOSHA standards as a condition of employment. Bi-lingual English/Spanish skills preferred. Must possess and maintain current and active credentials in good standing as follows:
NJ Basic Telecommunicator certification AND
NJ Emergency Medical Dispatcher (EMD) certification AND
Medical Priority Dispatch System (MPDS) certification must be obtained within 1 year of hire.
American Heart Association (AHA) BLS for the Healthcare Provider
Incident Command System (ICS) Level 100
National Incident Management System (NIMS) Awarenes