Lead Ambulatory Care Technician Certified, Hematology Oncology

The Lead Ambulatory Care Technician Certified position is a team member who facilitates patient care activities to ensure continuity of care and adherence to the patient treatment plan. Under the direction and oversight of the Clinic
Nurse Manager and the Clinical Care Coordinator of Medicine, the Lead ACT will ensure that patient and clinic flow have optimal operations. The Lead ACT supports all Academic Internal Medicine Clinic (AIMC) team members by providing coaching and serving as a resource when needed.

Graduation from of a post-secondary medical assisting education program accredited by The Commission on Accreditation of Allied Health Education (CAAHEP) as recognized by the U.S. Department of Education required or applicants may be licensed in the State of New Jersey in another classification, such as LPN, permitted by regulations to give intramuscular and subcutaneous injections or a third-year nursing student. Must have attained a satisfactory level of comprehension and experience in the administration of intramuscular and subcutaneous techniques. Must complete and pass annual review of medication administration, including classroom curriculum, hands on participation and successful passing (80 or higher) of post-test. At least one (1) year of related experience in a medical office setting required. Must be computer proficient. Bilingual (Spanish, Portuguese, or French) preferred. Experience in an Ambulatory Care service/outpatient care setting preferred. Candidate to be knowledgeable in Managed Care and Health Insurance in the State of New Jersey a plus. Customer Service: Must possess effective oral, listening, and written communication skills that facilitate positive customer relationships
and staff interaction in the delivery of care. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Able to handle stress. Compassionate. Interpersonal Skills: Takes accountability for actions and performance. Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change. Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to
succeed. Organizational Skills: Excellent time management skills. Prioritizes duties and responsibilities and completes them accurately and in a timely fashion. Ability to work in a high-volume environment with minimal supervision. Decision making Skills: Demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
Critical thinking Skills: Applies skills by identifying the problem; Collect information; Determine data relevance; Ask questions; Identify the best solution; Present the recommendation; Evaluate whether the recommendation was effective. Credential required: Current certification from the Certifying Board of the American Association of Medical Assistants (AAMA) or the National Center for Competency Testing (NCCT), National Healthcare Association (NHA), American Medical Certification Association
(AMCA), National Association for Health Professionals (NAHP), National Certification Medical association (NCMA) or registration from the American Medical Technologists (AMT); CPR