User Support Specialist III

About the Role

We’re looking for a dedicated User Support Specialist III to join our hospital’s IT team. In this vital role, you’ll provide front-line technical support to clinical and administrative staff, ensuring smooth operation of healthcare technologies that directly impact patient care.

University Hospital is mission driven, at the heart of one of the region’s leading academic medical centers. We are passionate about building an inclusive, supportive, and innovative workplace where employees thrive and make a real impact. If you're energized by collaboration, purpose-driven work, and the opportunity to contribute to meaningful changes in healthcare, you'll find a rewarding environment in our department.

What You’ll Do

• Supports the end-user community in the effective access and use of University Hospital.
• Monitors and troubleshoots HL7 Protocol Application interfaces.
• Performs basic hardware repair.
• Assists with the preparation of documentation and informational materials for non-technical users
• Understands and accepts the responsibilities of working in a 24/7 environment

What You’ll Bring

Required:

• Associates Degree in Computer Science, Business Administration, Engineering or a related field.

• One (1) year of experience in use or support of desktop computing

• Must be proficient in PC support and be able to work in a team environment.

• Effective oral and written communications skills.

• Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

The expected salary range for this position is [$67,780.00-$97,091.00] per year, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.