Lead Retail Services Worker

About the Role

The primary purpose of the Lead Retail Services Worker (Key Holder) position is to assist the Retail Services Management Team in serving as a representative for the front-of-the-house activities; coordinates, performs, and monitors operations to maintain standards and meet financial goals; completes cash/charge revenue reporting, trains staff, and enhances customer satisfaction. Shows initiative and creativity towards sales and exploration of new methods of revenue generation.

What You’ll Do

• Maintains quality services in any of the Retail Food Venues.
• Oversees daily operations/inventory levels to ensure unit is operationally sound and optionally merchandized to meet sales goals.
• Maintains accurate financial/cash handling records and procedures.
• Assists Assistant Manager with creation of daily assignment sheets.
• Assists in performance improvement plan development, implementation and evaluates operational systems to meet department and regulatory agency code standards.

What You’ll Bring

Required:

• High School Diploma or GED Certificate preferred.
• Three (3) years of experience in a high-volume food establishment required.
• National Restaurant Association Educational Foundation for ServSafe Protection Certificate is required or must obtain ServSafe Protection Certificate within first 6 to 12 months of employment and maintain throughout employment.
• Ability to read, write speak, and understand English fluently to perform the duties of the position required.
• Cashier experience is required for this position.
• Barista experience is highly desirable.
• Effective verbal and written communications.
• Customer service and hospitality- oriented.
• Attention to detail with appropriate follow through.
• Ability to work effectively as a team member.
• Ability to establish effective relationships within a multi-cultural environment.

What We Offer

• Vacation Time Off
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey’s Pay Transparency Act, the hourly rate for this position is $16.49 - $17.50.

University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.