Patient Navigator (Surgical Oncology)

About the Role

The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the
Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical
records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.

What You’ll Do

• Serves as a patient advocate, guiding patients through the healthcare system and ensuring timely access to appointments based on established clinical guidelines.
• Coordinates and manages patient referrals to support efficient and seamless care delivery.
• Assists patients in overcoming access-to-care barriers and navigating healthcare services.
• Develops and maintains relationships with referring physicians, healthcare providers, and community partners.
• Obtains and organizes required medical records, documentation, and patient-care materials.
• Provides health education and promotes community awareness through outreach initiatives.
• Tracks and monitors all new patient requests, referral activity, and patient access trends.
• Prepares and reports monthly statistics, referral patterns, and related data.
• Collaborates closely with physicians, nurses, and the patient care team to coordinate services.
• Identifies and removes obstacles that may prevent patients from receiving appropriate healthcare and support services.
• Helps ensure a positive patient experience by facilitating communication and continuity of care across departments.

What You’ll Bring

• Bachelor’s degree in a related field required.
• Minimum of two (2) years of experience in a healthcare environment working directly with patients.
• Technical clinical experience and/or experience in a specialty practice area (e.g., Oncology, OB/GYN) preferred.
• Demonstrated experience in patient advocacy and/or customer service.
• Experience in an outpatient setting preferred.
• Familiarity with medical terminology required.
• Proficient in Microsoft Office and general computer applications.
• Relevant years of experience and/or navigator training may substitute for the degree requirement on a year-for-year basis.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work varying hours as needed.
• Friendly, outgoing, compassionate, and empathetic demeanor.
• Dedicated, resourceful, and patient-focused approach.
• Bilingual English/Spanish skills preferred.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey’s Pay Transparency Act, the salary range for this position is PS/22s: $61,802- $88,273  per year . University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit  www.uhnj.org/hrweb.